Whatever is worth
doing at all, is worth doing
well.
Chesterfield
Quality means doing it right when no
one is looking.
Henry
Ford
♦
Why "Norms and Procedures"?
Norms and Procedures are tools that help
making visible and known the expected behaviors and the way of doing things
in a business. When Norms and Procedures are written, normalization,
standardization, automation, quantification, monitoring; then
continuous improvement becomes
possible.
What kind of tools are
they?
1.
Reference
Tools
Norms are about how a business is
expecting people to behave and things to be
done.
Procedures are a set of operations necessary to
accomplish a goal or a task.
2.
Delegation Tools
Norms and Procedures help businesses
identify who does what and how thus delegating tasks and responsibilities by
order of discretion
involved.
3. Growth & Profitability
Tools
Norms and Procedures helps a business in
its standardization, automation and/or delegation thus liberating its people
to work on the important tasks of growing the company and make it more
profitable.
Application Examples
Norms and
Procedures can
be articulated for the following functions or
activities:
- Operation,
management
- Production
- Marketing
- Financial
management
- Accounting
- Employee
- Suppliers
- Customer
relationship
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